Gratuity is not included in the price of service, package, or treatment. Tipping of course is at your discretion and customarily runs 15% to 20%. If you feel you received excellent service, referrals are a wonderfully rewarding way to show your appreciation. Another way is to take a few minutes to write an online review! Spreading good karma is a great thing, but remember it is important to do what feels right for you.
We try our best to keep our clients up to date on any changes with pricing and services. If you have any questions, however, regarding pricing or specials, please refer to our website or feel free to contact our office and speak to one of our staff members. Throughout the year, as a way to say "thank you" to our wonderful clients, we create monthly treatment specials, raffles, and product specials that result in some savings to brag about!!! These deals are typically posted on our website, Facebook page, and throughout our office. We also stay in touch with clients via Square marketing to share savings and new treatment/package information, as well as specialty events we would like you to enjoy!
It is our mission to provide you with the highest-quality skincare products with your facials and HydraFacial treatments. In the event that you decide to purchase any of our retail products for use at home and find that they are defective or cause an allergy, we will gladly exchange any products within 14 days of purchase (with proof of purchase). We regret that we cannot provide cash refunds for returned products, but are happy that we can issue a Lynne's Place credit for purchase of other products or services at our spa including laser and HydraFacial MD treatments.
Our normal hours of business are 9-7 Monday, Tuesday and Thursday; 9-5 Wednesday and Friday; and 9-2 on Saturday. We are closed on Sunday. We value your business and it is our policy to book ample time for each of your treatments with us. That is why every visit is scheduled with a customized appointment time and plan set aside just for you. In the event that you should need to cancel or reschedule an appointment, we require at least one business day advance notice to avoid being subject to a partial-visit fee.
We understand that in certain situations, you cannot provide such timely notification, and in that instance, we will waive your fee once every 6 months for a no-show or same day cancelled/rescheduled appointment. We recognize the time of our clients and staff is valuable and have implemented our cancellation policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time but could not, either because a machine, laser, or particular technician was reserved exclusively for you.
If you are a new client, we request that you arrive 15 minutes prior to your scheduled appointment in order to sign-in, complete paperwork, and relax. We will do our best to accommodate late arrivals; however, the length of service may be adjusted so as to not interrupt the scheduled appointments of clients that follow.
It is also important that the proper pre-treatment protocol is followed for both laser hair removal and HydraFacial MD treatments on the day of your appointment (i.e., stopping a particular medication, or pre-shaving the area to be lasered). If you have questions about any of our protocols, or have any other concerns prior to your consultation/treatment, please call our office and we will be happy to provide you with all of the information you need to know before your visit.